Our agreement with you is simple: we provide the service, and you pay when you receive our invoice. We don’t need reminders to show up (well — rarely), and we don’t believe you should need several reminders to pay.
Invoicing
We send your invoice at the conclusion of a project or purge, to the email or mailing address you specify. You can confirm and update that address any time through the online customer portal. If an email bounces, we’ll try to reach you by other means; if it doesn’t bounce, we’ll assume it arrived.
Due Date
Payment is due upon receipt of the invoice. We’d like to have payment in our office within thirty days of the invoice due date.
Late Payments
If payment hasn’t arrived within the invoice terms, we send an email reminder and add a 1.5% late-payment fee to the invoice. We reserve the right to adjust rates (up to 5%) or apply a flat fee — the purpose is only to cover the cost of chasing late payments, not to profit from them.
Non-payment
If an invoice goes unanswered, we will pursue the debt. As agreed in your service contract, all collection costs — including attorneys’ fees and court costs — are the client’s responsibility. Want to review the agreement itself? Check your proposal or ask us for a copy.
Extra Fees
We don’t believe in nickel-and-diming customers, but a few situations carry real costs that pass through to the invoice:
- Alternative shredding — media and non-paper material
- Disposal and rental — rented bins
- Pickup — non-accessible accounts
- Late fees — as described above